What I Don't Do
I do not provide vaccines or prescription medications, nor do I have a surgical or hospital facility. I refer back to your primary care vet for laboratory or diagnostic testing if needed. I am a complementary care practitioner, with years of experience in standard (conventional) veterinary practice, so can have honest discussions about prescribed drugs and potential side effects. I always provide reports, with recommendations for prescribed medications where appropriate, back to your primary care vet, and the aim is that my care is complementary to the conventional care, not as a replacement for conventional medication when indicated.
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For supplements I recommend, I do not carry much stock, I may send you home with a small amount to get started, and then direct you to websites to purchase from. You are paying me for my service, knowledge and advice. I do not wish run a shop or have a pricing structure that relies on mark up on medicines or supplements.
I may send you home with a sample size of an essential oil or plant powder, and then direct you to a reputable seller for future supplies. I abhor kickbacks and "discount" codes. I have no financial incentive in recommendations of suppliers. Some products require a veterinary prescription, I apply a prescription fee and you source the product yourself.
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I do not provide emergency or in-patient care
Norwich Night Vets are our nearest facility for out of hours emergency care.
Veterinary Prices
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Peaceful In-home Euthanasia prices
£450 for cats/small dogs (within 20 min travel time)
£480 for medium dogs
£520 for large dogs
Please ask for extra large dogs.
Travel time over the first 20 min charged on top.
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Initial Consultation for herbal/acupuncture/nutrition/
pain assessment (75min plus report writing)
£262.50
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Follow up revisits are charged at £52.50 (inc VAT) per 15 minutes.
Most Acupuncture revisits are 30 minutes
Most Zoopharmacognosy revisits are 45 or 60 minutes
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​Essential oils etc and acupuncture needles are charged as needed.
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​Detailed written reports are supplied every visit, copied to you and your vet.​
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How To Pay
For euthanasia appointments, payment by BACS transfer is requested at time of booking to secure the appointment, then we can focus on you and your pet at the appointment itself. I can also accept cash at the visit itself.
For holistic consultations, payment is invoiced and due at the time of consultation or within 48 hrs of receiving the invoice via email.
Payment may be made by cash, or BACS transfer. Details of how to pay are on every invoice. Cheques can sometimes be accepted.
Herbal Formulas and tablets must be paid for in advance and cannot be refunded if you change your mind or return unused tincture/tablets as they are bespoke to each individual.
Missed/Cancelled Appointments
Missed appointment and Late payment fees may be charged.
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Cancellations are sometimes unavoidable, as long as 24 hours notice is given, you will not be charged. My computer system sends out text message reminders 24 hours prior to an appointment.
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To cancel/reschedule, please contact Lorraine or Helen on 01603 369891
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If you have the Acuropet app, cancellations/rescheduling may be made via the app.
Please note Lorraine, Helen and I endeavour to respond to messages and e-mails the same day between 9 and 5. We usually respond within an hour or two.
For euthanasia appointments, we will respond at weekends, depending on availability.
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If you are concerned about your pet out of hours, stop giving any herbal treatments and contact your first opinion vet or their out of hours service.